Terms And Conditions

West Kensington Cleaner Terms and Conditions of Service

These Terms and Conditions set out the basis on which West Kensington Cleaner provides cleaning services to residential and commercial clients. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Client means the individual, household or business using the cleaning services of West Kensington Cleaner.

Company means West Kensington Cleaner, the provider of cleaning services.

Services means any cleaning or related services supplied by the Company to the Client, including but not limited to domestic cleaning, end of tenancy cleaning, office and commercial cleaning, and one off deep cleaning.

Premises means the property or properties where the Services are to be carried out.

Cleaner means any employee, contractor, or representative engaged by the Company to deliver the Services.

2. Scope of Services

The Company provides professional cleaning services within its defined service area, which includes West Kensington and surrounding districts. The precise service offering, including availability, may vary depending on the location and type of Premises.

Details of the scope of work for each booking, including any specific tasks, areas to be cleaned, and any agreed extras, will be confirmed at the time of booking. The Company reserves the right to decline any request for Services that falls outside its usual scope of work or operational capacity.

3. Booking Process

All bookings must be made directly with the Company using its approved booking channels. When making a booking, the Client must provide accurate and complete information about the Premises, including property size, number of rooms, access details, parking information, and any special requirements.

Bookings are subject to availability. The Company will confirm acceptance of a booking, together with the proposed date, time, and estimated duration of the Services. No booking is considered accepted until it is confirmed by the Company.

The Client is responsible for ensuring that the Premises can be accessed at the agreed time, that utilities such as electricity and water are available, and that any entry instructions, parking arrangements, or security procedures are clearly communicated in advance.

The Company may request a deposit or pre authorisation at the time of booking, particularly for larger jobs such as deep cleaning or end of tenancy cleaning. Where a deposit is required, the booking will not be secured until the deposit has been received.

4. Client Responsibilities

The Client must ensure that the Premises are reasonably tidy and that the Cleaners can safely access all agreed areas without obstruction. Personal belongings, valuables, and fragile items should be stored safely away before the scheduled cleaning time.

The Client must disclose any known hazards at the Premises, including but not limited to structural issues, electrical faults, broken glass, hazardous materials, infestations, or unsafe working conditions. The Company reserves the right to refuse to provide Services if, in the Cleaner’s reasonable opinion, the environment is unsafe or unsuitable.

The Client is responsible for providing accurate keys, access codes or passes where needed, and for ensuring that any security systems are managed to allow safe entry and exit by the Cleaners at the agreed time.

5. Pricing and Quotations

Prices for Services are usually based on either an hourly rate or a fixed quote, depending on the type of work requested. Any indicative pricing provided prior to inspection of the Premises is an estimate only and may be adjusted after further information is obtained or upon arrival at the Premises.

Where a fixed price is agreed, it is based on the information supplied by the Client. If the actual condition of the Premises or the scope of work substantially differs from what was described, the Company reserves the right to amend the price or, if agreement cannot be reached, to cancel the booking with no liability other than to refund any pre paid amount for Services not delivered.

All prices are stated inclusive or exclusive of applicable taxes as indicated at the time of booking. The Client is responsible for any bank charges or payment processing fees imposed by their own payment provider.

6. Payments

Payment terms will be communicated at the time of booking. Unless agreed otherwise in writing, payment is due either in advance or on the day the Services are provided. The Company accepts the forms of payment it specifies from time to time, which may include card payments, bank transfers, or other electronic methods.

For one off bookings, the Client may be required to pay in full in advance or provide valid payment details for pre authorisation. For regular scheduled cleaning, the Client may be invoiced in accordance with an agreed billing cycle.

Where payment is not received on the due date, the Company may suspend or cancel further Services until all outstanding amounts have been paid in full. The Company reserves the right to charge interest on overdue sums at the statutory rate allowable under applicable UK law and to recover any reasonable costs incurred in pursuing late payments.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing the minimum notice period specified by the Company. Unless otherwise stated, at least 24 hours notice is required for standard domestic or office cleaning, and at least 48 hours notice is required for more extensive services such as end of tenancy or deep cleaning.

If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled Services. This is to cover the Company’s lost time, allocated staff, and associated costs.

Where the Cleaner attends the Premises and is unable to gain access, or where the Services cannot be performed due to incorrect or incomplete information from the Client, this may be treated as a late cancellation and charged accordingly.

The Company may cancel or reschedule a booking in the event of unforeseen circumstances, such as severe weather, staff illness, or other events beyond its reasonable control. In such cases, the Company will endeavour to provide as much notice as possible and to offer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellation or rescheduling.

8. Service Quality and Complaints

The Company aims to provide a high standard of cleaning service. If the Client is not satisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable, and in any event within 24 hours of completion of the work.

On receiving a complaint, the Company may request photographs, descriptions, or other evidence of the issue. Where the complaint is justified, the Company will at its discretion arrange a re clean of the affected areas or provide an appropriate credit. Any re clean must usually take place within a reasonable period and is subject to access to the Premises.

Complaints raised outside the specified time frame may be more difficult to investigate and may not qualify for a re clean or credit, particularly where the condition of the Premises may have changed since the Services were completed.

9. Liability and Limitations

The Company will exercise reasonable skill and care in providing the Services. However, to the fullest extent permitted by law, the Company’s total aggregate liability to the Client arising out of or in connection with the Services, whether in contract, tort or otherwise, is limited to the value of the individual booking in question.

The Company is not liable for normal wear and tear, pre existing damage, defective surfaces, poor installation, insufficient sealants, or damage that occurs as a result of the Client’s failure to follow manufacturer instructions or industry guidance. The Company is not liable for any loss of revenue, profit, or business opportunity, or for any indirect or consequential losses.

The Client must remove or secure valuables and fragile items prior to the commencement of the Services. The Company will not be responsible for cash, jewellery, or other valuables left at the Premises that are not reasonably visible or disclosed, unless loss or damage is directly caused by the proven negligence of a Cleaner.

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded under UK law.

10. Keys, Security and Access

Where the Client provides keys, fobs, access codes, or alarm instructions, the Company will take reasonable steps to protect the security of these items and to use them solely for the purpose of carrying out the Services.

The Company will not be liable for any loss or damage resulting from faulty locks, alarms, or other security devices that are outside its control. The Client is responsible for ensuring that all keys and access credentials supplied are accurate and functioning.

11. Health, Safety and Equipment

The Company will comply with applicable health and safety requirements when delivering Services. Cleaners are instructed not to undertake tasks that may pose unacceptable risks, including working at unsafe heights, moving very heavy furniture, or handling hazardous substances that are not part of standard cleaning materials.

The Company may use its own cleaning products and equipment, or may agree to use materials supplied by the Client. Where the Client supplies products or equipment, the Client is responsible for ensuring that they are safe, suitable for use, and that any relevant safety information is provided.

12. Waste and Environmental Regulations

The Company will handle household and general waste generated as part of the normal cleaning process in accordance with applicable UK waste and environmental regulations. This may include the separation of recyclable materials where practicable and the appropriate disposal of non recyclable waste.

The Company does not collect or transport large volumes of waste, construction rubble, builder’s waste, hazardous waste, clinical waste, or electrical items unless this has been specifically agreed as an additional service and is compliant with relevant regulations. The Client remains responsible for arranging lawful disposal of such items, including the use of licensed waste carriers or local authority facilities where required.

The Client must not request the Cleaner to dispose of waste in an unlawful manner, including fly tipping or using unauthorised sites. The Company reserves the right to decline any such request and may terminate the Services immediately if asked to do so.

13. Insurance

The Company maintains appropriate insurance cover for its business activities, including public liability insurance, in accordance with industry standards. Details of insurance cover may be provided to the Client upon reasonable request.

The Client is encouraged to maintain suitable home or business insurance for the Premises and its contents. The existence of the Company’s insurance does not relieve the Client of their own responsibility to insure their property as they consider appropriate.

14. Force Majeure

The Company will not be held liable for any delay or failure to perform its obligations where such delay or failure is due to circumstances beyond its reasonable control. This may include extreme weather, natural disasters, acts of government, public health restrictions, transport disruptions, strikes, or other events that significantly impact the ability of the Company to operate normally.

Where a force majeure event occurs, the Company will use reasonable efforts to notify the Client and to rearrange Services when conditions allow.

15. Termination

For ongoing or regular Services, either party may terminate the arrangement by giving the notice period specified in the booking confirmation or any subsequent written agreement. If no specific notice period has been agreed, a minimum of 14 days notice will usually apply for regular recurring bookings.

The Company may terminate the provision of Services with immediate effect if the Client materially breaches these Terms and Conditions, fails to pay sums when due, behaves abusively or unlawfully towards Cleaners, or requests the performance of illegal or unsafe activities.

16. Privacy and Data Protection

The Company will collect and process personal data about the Client and, where relevant, their representatives, for the purpose of administering bookings, delivering Services, and managing the business relationship. Personal data will be handled in accordance with applicable UK data protection laws.

Information may be shared with Cleaners and approved third party providers to the extent necessary to carry out the Services and manage payments. The Company will take reasonable steps to keep personal data secure and will not sell personal information to unaffiliated third parties.

17. Changes to Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to the Client. Updated terms will apply to new bookings and, where permitted by law, to ongoing Services after reasonable notice has been given.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by West Kensington Cleaner.

By booking or using the Services of West Kensington Cleaner, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.