Privacy Policy

West Kensington Cleaner Privacy Policy

This Privacy Policy explains how West Kensington Cleaner collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all West Kensington Cleaner customers in our operating area, including individuals and businesses who enquire about, book, or receive our cleaning services.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and transparent information about our data practices and your rights.

Who We Are

West Kensington Cleaner is a cleaning service provider operating in the West Kensington area and surrounding locations. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect about you when you use our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details such as your name, address, service address, and any other contact details you choose to provide.

Booking and service information such as preferred dates and times, type of cleaning required, access instructions, and any relevant notes you provide about the property or service preferences.

Payment and billing data such as invoices, payment confirmations, and records of payments made. Card or bank details are handled by our payment service providers and are not stored by us where possible.

Communication records such as emails, messages, and notes of telephone conversations relating to enquiries, bookings, complaints, or feedback.

Technical data such as basic device and usage information that may be collected when you visit our website, including IP address, browser type, and general usage statistics. This is used to help us improve our website and services.

Feedback and reviews such as ratings, comments, and testimonials you choose to provide about our services.

How We Collect Personal Data

We collect personal data in the following ways:

Directly from you when you contact us, request a quote, make a booking, or communicate with us by phone, online form, or other communication channels.

From our website and online tools that you use to submit enquiries, booking requests, or feedback.

From third party service providers, where this is necessary to complete your booking or take payment, and only to the extent permitted by law.

Purposes and Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we may rely on the following lawful bases:

Contractual necessity. We process your personal data where it is necessary to enter into or perform a contract with you. This includes managing bookings, providing cleaning services, arranging access to your premises, issuing invoices, and handling payments.

Legal obligations. We may process your data where necessary to comply with legal and regulatory requirements, such as tax, accounting, or record keeping obligations.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and freedoms. This may include improving our services, managing our relationship with you, preventing fraud or misuse of our services, and ensuring the security of our staff and customers.

Consent. In limited cases, we may rely on your explicit consent, for example for certain types of marketing communications where consent is required. You can withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To handle enquiries, provide quotes, and respond to your questions about our services.

To manage bookings, schedule cleaning appointments, and provide the services you have requested.

To communicate with you about your bookings, any changes or updates, and relevant information about your service.

To issue invoices, process payments through our payment processors, and maintain accurate financial records.

To manage our relationship with you, including handling feedback, resolving complaints, and improving our services.

To maintain the safety and security of our staff and customers, including managing access information in a responsible manner.

To carry out internal reporting, analysis, and service improvements.

To send you service-related information and, where permitted, relevant marketing communications that you may reasonably expect in relation to our services. You can opt out of marketing communications at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. These third parties act as processors or, in some circumstances, as separate controllers.

Examples of third parties we may use include:

Payment service providers who process payments on our behalf.

IT and hosting providers who help us operate and secure our systems and website.

Accountants or professional advisers to meet our legal and regulatory obligations.

In all cases where third parties act as processors on our behalf, we require them to process personal data only in accordance with our instructions, to keep it secure, and to comply with data protection law.

We may also share personal data where required to do so by law, for example with law enforcement or regulatory authorities, or to establish, exercise, or defend legal claims.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard contractual clauses approved by the relevant authorities or ensuring that the destination country has an adequacy decision in place.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, and reporting requirements.

In general, booking and service-related records are retained for a period that allows us to manage our relationship with you, respond to any queries or disputes, and meet our legal obligations. Financial and invoice records will typically be held for the period required by tax and accounting laws.

Where we rely on consent, and you withdraw that consent, we will stop the relevant processing and delete or anonymise your data where appropriate, unless we need to retain it for other lawful reasons.

How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These measures include limiting access to personal data to those who need it for their role, using secure systems, and ensuring that our staff and contractors understand their data protection responsibilities.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

The right of access. You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you, along with certain additional information.

The right to rectification. You can request that inaccurate or incomplete personal data is corrected or updated.

The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.

The right to restrict processing. You can ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.

The right to data portability. In certain circumstances, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible.

The right to object. You can object to processing that is based on our legitimate interests or for direct marketing. Where you object to direct marketing, we will stop processing your data for that purpose.

The right to withdraw consent. Where we rely on your consent for specific processing, you can withdraw that consent at any time.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns.

Children

Our services are not directed at children, and we do not knowingly collect personal data from children. If we become aware that personal data relating to a child has been collected inadvertently, we will take steps to delete it as soon as reasonably possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. The latest version will always apply and will indicate the date of the most recent update.

By continuing to use our services after changes to this Privacy Policy are published, you acknowledge that you have read and understood the updated terms.